» Manuale

Total Quality Maintenance in Local Government Operation and Maintenance TQMn

Fred Fisher and David Tees developed this series of five handbooks as a skill building program specifically to benefit public managers with Operations and Maintenance responsibilities. The program consists of two workshop designs: one is Classroom based, the second places participants in consultant roles applying their TQMn skills in collaboration with the managers of a host local government.

The five handbooks are:

  • Reader on Concepts and Strategies with Case Study. TQMn, Vol. 1
  • Participant’s Pre-Workshop Assignment. TQMn, Vol. 2
  • Blueprint for Action: Participant’s Workbook. TQMn, Vol. 3
  • Workshop Agenda. TQMn, Vol. 4
  • Workshop Agenda with Trainer’s Notes. TQMn, Vol. 5
Available Files:

Time Management

This manual was developed by Fred Fisher for the Time Management TOT held by FPDL under the Regional Program “Working Together” frame, supported by LGI

Available Files:

30 Minutes Learning – Safer Cities

Safer Cities – How to reduce and prevent crime and violence

The booklets were developed by FPDL in order to present in a short, clear and attractive way the main concepts that help busy people to understand each topic.

Available Files:

30 Minutes Learning – What is Local Economic Development

The booklets were developed by FPDL in order to present in a short, clear and attractive way the main concepts that help busy people to understand each topic.

Available Files:

30 Minutes Learning – What is Participatory Planning

The booklets were developed by FPDL in order to present in a short, clear and attractive way the main concepts that help busy people to understand each topic.

Available Files:

30 Minutes Learning – What is Decision Making

The booklets were developed by FPDL in order to present in a short, clear and attractive way the main concepts that help busy people to understand each topic.

Available Files:

30 Minutes Learning – What is Ethnic Conflict

The booklets were developed by FPDL in order to present in a short, clear and attractive way the main concepts that help busy people to understand each topic.

Available Files:

30 Minutes Learning – What is Mediation

The booklets were developed by FPDL in order to present in a short, clear and attractive way the main concepts that help busy people to understand each topic.

Available Files:

30 Minutes Learning – What is Facilitation

The booklets were developed by FPDL in order to present in a short, clear and attractive way the main concepts that help busy people to understand each topic.

Available Files:

30 Minutes Learning – What is Inter-personal Communication

The booklets were developed by FPDL in order to present in a short, clear and attractive way the main concepts that help busy people to understand each topic.

Available Files:

30 Minutes Learning – What is Negotiation

The booklets were developed by FPDL in order to present in a short, clear and attractive way the main concepts that help busy people to understand each topic.

Available Files:

30 Minutes Learning – What is Conflict

The booklets were developed by FPDL in order to present in a short, clear and attractive way the main concepts that help busy people to understand each topic.

Available Files:

Self-Assessment Instruments for NGOs effectiveness and efficiency

This Manual was developed by Doru Bularda and Daniela Plugaru – FPDL, to develop NGOs capacity for self evaluation of their effectiveness and efficiency, by using participatory methods, involving staff, managers and key stakeholders.

Available Files:

Local Government Financial Management – 2nd Edition

This second edition was developed with UN HABITAT support.

Available Files:

Elected Leadership Series – 2nd Edition

In 2001 UN HABITAT organized an Expert Meeting attended by Training organizations representatives from CEE, South Asia, West and East Africa, Latin America, Manuals authors – Fred Fisher and David Tees and UN HABITAT Training and Capacity Building Branch members. During the meeting participants discussed the the way the series of Local Elected Leadership manuals should be improved in a second edition. The second edition was finalized in 2005.

Available Files:

Restore the Health of Your Organization

– a Practical Guide to Cure and Prevent Corruption in Local Governments and Communities

The manual is inspired by the book “Corrupt Cities – a Practical Guide to Cure and Prevent Corruption” by Robert Klitgaard, Ronald Maclean Abaroa and Lindsey Parris.

The manual is elaborated at FPDL initiative, based on trainers’ interest expressed during the 2004 Annual 8th Meeting, in which Ronald Maclean Abaroa, former mayor of La Paz, was invited to present his book and the innovative approach he applied in curing and preventing corruption in his city and local government. Trainers understood how corruption was successfully addressed using participatory strategic approaches that:

  • Changed corrupt systems not (only) corrupt individuals
  • Identified and treated with priority the most dangerous forms of corruption
  • Elaborated short, medium and long term objectives
  • Involved in the process staff, citizens, businesses and other public institutions

They also understood why many anti-corruption campaigns failed due to their exclusively legalist or moralist approach.

The manual “Restore the Health of Your Organization” was elaborated in English language, in the period September 2004 – August 2006, and has two volumes:

  • Volume 1 – Concepts and Strategies by Fred Fisher
  • Volume 2 – Process Facilitation Tools by Ana Vasilache and Nicole Rata

The manual focuses on the process of intervention in organizations in order to cure and prevent corruption, as well as on the tools that can support the planning and implementation of this process.

Through LGI support the manual was translated in different languages

Available Files: